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Contact Us

Have a question, feedback, or need assistance? We're here to help.

Email

For general inquiries and support:

support@safariafrica.com

For partnership and operator inquiries:

partners@safariafrica.com

Phone

Customer support (Monโ€“Fri):

+254 713 931 483

WhatsApp support:

+254 713 931 483

Office

Safari Africa HQ

Eens Business Park, Mombasa Road
Block B - 3rd Floor
Nairobi, Kenya

Business Hours

Monday โ€“ Friday: 8:00 AM โ€“ 6:00 PM (EAT)

Saturday: 9:00 AM โ€“ 1:00 PM (EAT)

Sunday & Public Holidays: Closed

Emergency booking support is available 24/7 via email.

Frequently Asked Questions

How do I book a tour?

Browse our packages, select your preferred tour, choose your dates, and complete the booking in just a few steps. Payment is securely processed through Stripe or Flutterwave.

Can I cancel or modify my booking?

Yes. Cancellation and refund policies vary by package. Please review the refund policy for details on Flexible, Moderate, and Strict cancellation tiers.

How do I become a tour operator on Safari Africa?

Visit our operator registration page to submit your application. Our team will review your business details and KYC documents within 48 hours.

What currencies do you support?

We support over 50 currencies including major African currencies (KES, ZAR, NGN, EGP, TZS, UGX) and international currencies (USD, EUR, GBP, AED). Prices are displayed in your preferred currency with real-time exchange rates.